Five Tips For Elevating Your Customer Service

Customers expect exceptional service from every business, regardless of size. Here are five tips from on of the leads in customer satisfaction that are applicable to all organizations…no matter their industry or size:

 

1. Listen to your customers: To design your customer experience, you must have a deep understanding of who your customers are and who you are targeting as new customers. You want to talk with them and understand their wants, needs and expectations.
2. Personalize interactions: Exceptional service should always appear spontaneous and personalized. The key is to make your customer feel important in every interaction.
3. Find success in the details: To provide a high-quality service experience, the entire organization must commit to paying extraordinary attention to the small, insignificant details which will elevate your service and let your clients know they are valued.
4. Communicate with passion: Your goal should be to generate enthusiasm for the future. By communicating your vision with passion and conviction, your enthusiasm will become contagious, which can help change ingrained behaviors and create a service experience that is even more memorable, powerful and sustainable.
5. Recognize your employees: Proactively recognize team members who are delivering amazing service and doing “it” right. This will increase the likelihood of continuous good behavior and boost self-confidence.

*Provided by Disney Institute

 

 

 

* Specific loan program availability and requirements may vary. Please get in touch with your mortgage advisor for more information.